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Customer Success Manager

US Remote

Praisidio is looking to bring on our first Customer Success Manager hire who is a fit with our culture of being amazing, helpful, and trustworthy and will be responsible for customer success and will assist with pre-sales demonstrations, customer evaluations, and post-sales activities.

What you'll be doing

Work closely with our founders to conduct customer requirements discovery & demonstrate our Procaire Talent Retention Management offering
Support Procaire Pilots and evaluations
Conduct periodic customer check-in meetings to ensure product fit, communicate new product capabilities, escalate cross or up-sell opportunities, and facilitate issue resolution
Establish scalable customer service policies and practices

What we're looking for

Previous experience in customer success including pre-sales and post-sales support management with knowledge of best practices, ideally with 3-5 years of experience
Impeccable customer service skills with deep empathy for the HR function
Start-up experience highly desirable
Experience supporting SaaS applications in the enterprise - HCM experience a plus
Excellent communication (verbal & written) and interpersonal skills - team player
Creative thinker and problem solver with strong analytical skills
Highly developed organizational, time management, and follow-up skills
BA or BS degree from a leading university

Please send your resume as well as links to your Linkedin to jobs@praisidio.com

Apply

Praisidio is an AI-powered people analytics software company founded in 2019 and headquartered in the San Francisco Bay Area.

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