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# Customer Success Manager

_US Remote_

Praisidio is looking to bring on our first Customer Success Manager hire who is a fit with our culture of being amazing, helpful, and trustworthy and will be responsible for customer success and will assist with pre-sales demonstrations, customer evaluations, and post-sales activities.

### What you'll be doing

- Work closely with our founders to conduct customer requirements discovery & demonstrate our Procaire Talent Retention Management offering
- Support Procaire Pilots and evaluations
- Conduct periodic customer check-in meetings to ensure product fit, communicate new product capabilities, escalate cross or up-sell opportunities, and facilitate issue resolution
- Establish scalable customer service policies and practices

### What we're looking for

- Previous experience in customer success including pre-sales and post-sales support management with knowledge of best practices, ideally with 3-5 years of experience
- Impeccable customer service skills with deep empathy for the HR function
- Start-up experience highly desirable
- Experience supporting SaaS applications in the enterprise- HCM experience a plus
- Excellent communication (verbal & written) and interpersonal skills- team player
- Creative thinker and problem solver with strong analytical skills
- Highly developed organizational, time management, and follow up skills
- BA or BS degree from a leading university

Please send your resume as well as links to your Linkedin to [jobs@praisidio.com](mailto:jobs@praisidio.com)

[Apply](mailto:jobs@praisidio.com?subject=Job%20application)

Praisidio is an AI-powered people analytics software company founded in 2019 and headquartered in the San Francisco Bay Area.

Contact us: [hello@praisidio.com](mailto:hello@praisidio.com)

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###### Use cases

[Praisidio for ADP Workforce Now®](https://www.praisidio.com/workforce-now)  [Talent Acquisition](https://www.praisidio.com/use-cases/talent-aquisition)  [Workforce Planning](https://www.praisidio.com/use-cases/workforce-planning)  [Compensation and Benefits](https://www.praisidio.com/use-cases/compensation-and-benefits)  [Performance and Productivity](https://www.praisidio.com/use-cases/productivity-and-performance)  [Attrition](https://www.praisidio.com/use-cases/attrition)

###### Resources

[Integrations](https://www.praisidio.com/integrations)  [Guides](https://www.praisidio.com/resources-2/guides)

###### Company

[Team](https://www.praisidio.com/team)  [LinkedIn](https://www.linkedin.com/company/praisidio-inc/)  [Careers](https://www.praisidio.com/careers)

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